FAQ

Due to shipping delays across the country, please allow additional time for your order to arrive. We expect many customers to receive their orders within 10 – 14 business days.

 

If you are are using a screen reader and are having problems using this website, please call 800-838-4385.

 

  • How do I return my order?
  • Do you offer exchanges?
    LifeStride.com is unable to make exchanges. If you desire another size, style or color, simply follow our return instructions and visit LifeStride.com to place a new order for the item(s) desired.
  • When will my shoes be delivered?
    Click here to track your order. Once your order ships, you will also receive an order shipping confirmation by email. Please allow up to 3 business days from the date of your order for tracking information to appear.
  • Can I cancel my order?
    To better service our customers, orders are processed and shipped very quickly. Therefore, we will be unable to cancel or modify your order, as we are unable to edit orders once they begin to process. Unworn items purchased on LifeStride.com may be returned within 30 days of the purchase date for a refund.
  • Why was my order canceled?
    We routinely perform audit checks to verify order information in an effort to maintain high security standards for the protection of our customers. This may be why your order was cancelled. It is also possible that your order may have been cancelled if an item became unavailable after the order was placed. In both cases, an email confirmation will be sent with the specific cancellation reason of your order. For more information, we ask that the credit card holder call us at 800-838-4385.
  • How can I contact you?
    Email us or call us at 1-800-838-4385.
  • What are your shipping options and rates?

    Ground Shipping
    Free ground shipping on all orders. Automatically applied during checkout. No minimum purchase required. Not valid in Alaska or Hawaii.

    2nd Day&
    1st Pair $13.95
    Each Additional Pair $3.00

    Next Day*
    1st Pair $23.95
    Each Additional Pair $3.00

     

    We must accept your order by 11:00 AM central time Monday through Friday in order for you to receive your order by the 2nd business day or next business day (PM).

     

    We do not deliver for LifeStride.com on Saturdays, Sundays or on national and federal holidays. LifeStride.com ships Monday through Friday only (excluding national and federal holidays) to addresses in the U.S. We cannot deliver to P.O. boxes or military APO/FPO addresses. When you place an order on LifeStride.com, you will receive an order confirmation message immediately. Once your order leaves our warehouse, we’ll send another email with tracking information. Standard ground shipping is usually delivered in 5 to 7 business days.

     

    2nd Day Air is required for all orders shipped to Alaska and Hawaii. For orders shipped to Alaska and Hawaii, you will be charged normal 2nd Day Air shipping rates (as listed above) in addition to a fee of $5.50 per item ordered.

  • Do you charge sales tax?
    As of January 1, 2015 we have sales tax nexus in all states and are required to collect sales tax nationwide where applicable. The sales tax for a purchase is based upon the zip code where the merchandise is shipped.
  • Which credit cards do you accept?

    LifeStride.com gladly accepts Visa, MasterCard, American Express, Discover, and PayPal and Google Pay. Credit and debit cards are subject to address verification by your financial institution.

    If you get an error message after submitting your credit card information, please double check to make sure that you entered the following correctly:

    • Your name as it appears on the card
    • Billing address on file with your card issuer
    • Credit card number
    • Card verification number
    • Card expiration date

    If you are still experiencing problems, please call your card issuing bank for details. Remember, when you shop at LifeStride.com, your credit card information is safe and secure. For more on how we protect this information, please see our Privacy Policy.