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How do I return my order?
Shop happy with free shipping & returns on every order, every day. Returns are easy on LifeStride.com. Just follow these simple steps to return your unworn purchase within 30 days:
- Click here to start your online return and print your pre-paid postage label. Just enter your order number (you can find it on your order confirmation email) or email address and your zip code.
- Re-package your order and place the completed return form inside the box. Item(s) must be returned in the original shoe box.
- Affix the return shipping label to the outside of the box. LifeStride.com is not responsible for returns until they are received in our warehouse. Customers are responsible for the safe return of merchandise.
If you have any questions, you may contact us by email or call us toll free at 1-800-838-4385.
LifeStride.com is unable to make exchanges. If you desire another style, size or color, simply follow the return instructions above and visit LifeStride.com to place a new order for the item(s) you want, subject to availability.
Where is my packing slip?To be more eco-friendly, we are removing packing slips from our orders. But no worries – you will only need your order number (listed on your order confirmation email) or your email address and your shipping zip code to start the return process.
When will my shoes be delivered?
Click here to track your order. Once your order ships, you will also receive an order shipping confirmation by email. Please allow up to 3 business days from the date of your order for tracking information to appear.
Due to current circumstances, some orders may arrive later than expected. Our carriers, such as FedEx and USPS, may have more specific updates. We apologize for any inconvenience and appreciate your patience.
My shoes are defective. Can I return them?
If you believe your shoes are defective, you have the option to return them to our warehouse for inspection. Please note that we do not offer repair services or replacements parts and we do not guarantee refunds, as our warehouse makes the final determination.
We request that you send your shoes to the following address:
8534 Siempre Viva Dr.
San Diego, CA 92154
Please print a Defective Product Return Form and follow return instructions. We are unable to offer exchanges for defective product returns. All returns will be subject to refund only. Note: We recommend using a traceable shipping service (UPS or insured U.S. Mail). We are not responsible for lost packages.
Do you offer exchanges?LifeStride.com is unable to make exchanges. If you desire another size, style or color, simply follow our return instructions and visit LifeStride.com to place a new order for the item(s) desired.
Can I cancel my order?To better service our customers, orders are processed and shipped very quickly. Therefore, we will be unable to cancel or modify your order, as we are unable to edit orders once they begin to process. Unworn items purchased on LifeStride.com may be returned within 30 days of the purchase date for a refund.
Why was my order canceled?We routinely perform audit checks to verify order information in an effort to maintain high security standards for the protection of our customers. This may be why your order was cancelled. It is also possible that your order may have been cancelled if an item became unavailable after the order was placed. In both cases, an email confirmation will be sent with the specific cancellation reason of your order. For more information, we ask that the credit card holder call us at 800-838-4385.
What are your shipping options and rates?Ground Shipping
Free ground shipping on all orders. Automatically applied during checkout. No minimum purchase required. Not valid in Alaska or Hawaii.
1st Pair $13.95
Each Additional Pair $3.00
1st Pair $23.95
Each Additional Pair $3.00
We must accept your order by 11:00 AM central time Monday through Friday in order for you to receive your order by the 2nd business day or next business day (PM).
We do not deliver for LifeStride.com on Saturdays, Sundays or on national and federal holidays. LifeStride.com ships Monday through Friday only (excluding national and federal holidays) to addresses in the U.S. We cannot deliver to P.O. boxes or military APO/FPO addresses. When you place an order on LifeStride.com, you will receive an order confirmation message immediately. Once your order leaves our warehouse, we’ll send another email with tracking information. Standard ground shipping is usually delivered in 5 to 15 days.
2nd Day Air is required for all orders shipped to Alaska and Hawaii. For orders shipped to Alaska and Hawaii, you will be charged normal 2nd Day Air shipping rates (as listed above) in addition to a fee of $5.50 per item ordered.
Do you charge sales tax?As of January 1, 2015 we have sales tax nexus in all states and are required to collect sales tax nationwide where applicable. The sales tax for a purchase is based upon the zip code where the merchandise is shipped.
Which credit cards do you accept?
LifeStride.com gladly accepts Visa, MasterCard, American Express, Discover, and PayPal and Google Pay. Credit and debit cards are subject to address verification by your financial institution.
If you get an error message after submitting your credit card information, please double check to make sure that you entered the following correctly:
- Your name as it appears on the card
- Billing address on file with your card issuer
- Credit card number
- Card verification number
- Card expiration date