Returns are easy on LifeStride.com. Just follow these simple steps to return your unworn purchase within 30 days:
- Click here for a printable version of the return shipping label and return form.
- Re-package your order and place the completed return form inside the box. Item(s) must be returned in the original brand box (packaging).
- On the return shipping label, write your order number, if known. (An order number helps
speed up your transaction. If you check out with an account, your order number is available in the
My Account section of LifeStride.com.) Affix the return shipping label to the outside of the box. Return shipping costs are the customer's responsibility. We cannot accept C.O.D. packages. Shipping charges will not be refunded. We recommend that you insure your return or send it in a traceable method. LifeStride.com is not responsible for returns until they are received in our warehouse. Customers are responsible for the safe return of merchandise.
- Return your package through the carrier of your choice. Refunds will be processed to the original method of payment within 10 business days.
Don't have a printer? Include in your return your full name, address, phone number, email address and order number, if known. Re-package your order and send to:
15837 Fern Avenue
Chino, CA 91708
If you have any questions, you may contact us by email or call us toll free at 1-800-838-4385.
LifeStride.com is unable to make exchanges. If you desire another style, size or color, simply follow the return instructions above and visit LifeStride.com to place a new order for the item(s) you want, subject to availability.
Note: Worn shoes are not returnable. We do not refund shipping charges.